Rachel is a seasoned Training Consultant, Writer and Speaker who helps frontline teams to deliver exceptional customer experiences. Rachel is a Top 25 Global CX Influencer (2023, 2024) and contributor to MyCustomer.com, CXM and Call Centre Helper.
She worked in financial services, complaint handling and retail for over 15 years which has given her a large amount of customer facing experience. Clients from Rachel’s company include the UK’S National Health Service and the Atlas Building London.
Key Training Topics
- Customer Service Excellence
- Customer Experience Improvement
- Professional Communication
- Complaint Handling Mastery
- Wellbeing at Work
- Resilience