“We weren’t ready for war… but we were a little bit ready thanks to COVID.”
This quote from the Contact Centre Network Soundbites podcast perfectly captures the reality Ukrainian contact centers faced on February 24, 2022.
When missiles hit cities, offices became unsafe, and the country plunged into blackouts — Ukrainian teams didn’t stop.
Thanks to the pandemic, we already had:
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laptops and headsets,
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well-practiced remote workflows,
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secure cloud-based systems.
💻 When office doors closed, our agents simply logged in from home — and continued supporting clients around the world.
This is not just a story about technology. It’s a story of resilience, adaptability, and how yesterday’s crises became training for tomorrow’s challenges.
🎧 A Podcast Amplifying Ukrainian Voices to the World
In collaboration with international partners, the Ukrainian Contact Center Association (UCCA) is producing a series of English-language podcasts to share real stories of survival, service, and strength.
The goal is clear:
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Share Ukraine’s unique experience with the global CX community.
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Help others prepare for crises we’ve already endured.
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Show the world that Ukraine is not just asking — we’re contributing.
🌍 The podcast is available on Spotify:
🔗 Listen here
It’s part of a growing international conversation about customer service under pressure — and Ukraine has something essential to say.
✉️ Share Your Story with the World
We believe every Ukrainian contact center has a unique story to tell:
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how processes changed under fire,
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how teams stayed united in chaos,
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how creativity and care thrived in darkness.
These lessons shouldn’t stay hidden.
They are valuable to the entire global CX industry.
🔹 If you have a story to tell — we’ll help you:
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translate and adapt it for an international audience,
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record a professional podcast episode,
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distribute it on global platforms.
No English speakers on your team? No worries. We’ll support you every step of the way.
💪 Together, We Build the Brand of a Strong Ukraine
Every story like this:
✅ Strengthens Ukraine’s image as an expert nation
✅ Positions your company as a reliable partner
✅ Shows the world that we are not just surviving — we’re leading
📩 Reach out to us — and let your voice be heard.
#CX #CustomerExperience #UkraineResilience #UkrainianBPO #SupportUkraine #ContactCenter #Podcast #MadeInUkraine