{"id":2492,"date":"2025-10-22T22:11:25","date_gmt":"2025-10-22T19:11:25","guid":{"rendered":"https:\/\/uccai.com.ua\/?p=2492"},"modified":"2026-01-18T22:23:13","modified_gmt":"2026-01-18T20:23:13","slug":"ukrayinski-kontaktni-czentry-yak-kryzy-zrobyly-nas-sylnishymy","status":"publish","type":"post","link":"https:\/\/uccai.com.ua\/en\/ukrayinski-kontaktni-czentry-yak-kryzy-zrobyly-nas-sylnishymy\/","title":{"rendered":"\ud83c\uddfa\ud83c\udde6 Ukrainian Contact Centers: How Crises Made Us Stronger"},"content":{"rendered":"<p><\/p>\n<p data-start=\"161\" data-end=\"391\"><strong data-start=\"161\" data-end=\"240\">&#8220;We weren\u2019t ready for war\u2026 but we were a little bit ready thanks to COVID.&#8221;<\/strong><br data-start=\"240\" data-end=\"243\" \/>This quote from the <em data-start=\"263\" data-end=\"298\">Contact Centre Network Soundbites<\/em> podcast perfectly captures the reality Ukrainian contact centers faced on February 24, 2022.<\/p>\n<p data-start=\"393\" data-end=\"553\">When missiles hit cities, offices became unsafe, and the country plunged into blackouts \u2014 Ukrainian teams didn\u2019t stop.<br data-start=\"511\" data-end=\"514\" \/>Thanks to the pandemic, we already had:<\/p>\n<ul data-start=\"554\" data-end=\"646\">\n<li data-start=\"554\" data-end=\"579\">\n<p data-start=\"556\" data-end=\"579\">laptops and headsets,<\/p>\n<\/li>\n<li data-start=\"580\" data-end=\"616\">\n<p data-start=\"582\" data-end=\"616\">well-practiced remote workflows,<\/p>\n<\/li>\n<li data-start=\"617\" data-end=\"646\">\n<p data-start=\"619\" data-end=\"646\">secure cloud-based systems.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"648\" data-end=\"928\">\ud83d\udcbb When office doors closed, our agents simply logged in from home \u2014 and continued supporting clients around the world.<br data-start=\"767\" data-end=\"770\" \/>This is not just a story about technology. It\u2019s a story of <strong data-start=\"829\" data-end=\"857\">resilience, adaptability<\/strong>, and how yesterday\u2019s crises became training for tomorrow\u2019s challenges.<\/p>\n<h2 data-start=\"935\" data-end=\"991\">\ud83c\udfa7 A Podcast Amplifying Ukrainian Voices to the World<\/h2>\n<p data-start=\"993\" data-end=\"1199\">In collaboration with international partners, the <strong data-start=\"1043\" data-end=\"1090\">Ukrainian Contact Center Association (UCCA)<\/strong> is producing a series of English-language podcasts to share real stories of survival, service, and strength.<\/p>\n<p data-start=\"1201\" data-end=\"1219\">The goal is clear:<\/p>\n<ul data-start=\"1220\" data-end=\"1416\">\n<li data-start=\"1220\" data-end=\"1287\">\n<p data-start=\"1222\" data-end=\"1287\">Share Ukraine\u2019s unique experience with the global CX community.<\/p>\n<\/li>\n<li data-start=\"1288\" data-end=\"1345\">\n<p data-start=\"1290\" data-end=\"1345\">Help others prepare for crises we\u2019ve already endured.<\/p>\n<\/li>\n<li data-start=\"1346\" data-end=\"1416\">\n<p data-start=\"1348\" data-end=\"1416\">Show the world that Ukraine is not just asking \u2014 we\u2019re contributing.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1418\" data-end=\"1534\">\ud83c\udf0d The podcast is available on <strong data-start=\"1449\" data-end=\"1460\">Spotify<\/strong>:<br data-start=\"1461\" data-end=\"1464\" \/>\ud83d\udd17 <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"1467\" data-end=\"1534\">Listen here<\/a><\/p>\n<p data-start=\"1536\" data-end=\"1669\">It\u2019s part of a growing international conversation about customer service under pressure \u2014 and Ukraine has something essential to say.<\/p>\n<h2 data-start=\"1676\" data-end=\"1713\">\u2709\ufe0f Share Your Story with the World<\/h2>\n<p data-start=\"1715\" data-end=\"1784\">We believe every Ukrainian contact center has a unique story to tell:<\/p>\n<ul data-start=\"1785\" data-end=\"1907\">\n<li data-start=\"1785\" data-end=\"1822\">\n<p data-start=\"1787\" data-end=\"1822\">how processes changed under fire,<\/p>\n<\/li>\n<li data-start=\"1823\" data-end=\"1860\">\n<p data-start=\"1825\" data-end=\"1860\">how teams stayed united in chaos,<\/p>\n<\/li>\n<li data-start=\"1861\" data-end=\"1907\">\n<p data-start=\"1863\" data-end=\"1907\">how creativity and care thrived in darkness.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1909\" data-end=\"2003\">These lessons <strong data-start=\"1923\" data-end=\"1949\">shouldn\u2019t stay hidden.<\/strong><br data-start=\"1949\" data-end=\"1952\" \/>They are valuable to the entire global CX industry.<\/p>\n<p data-start=\"2005\" data-end=\"2053\">\ud83d\udd39 If you have a story to tell \u2014 we\u2019ll help you:<\/p>\n<ul data-start=\"2054\" data-end=\"2191\">\n<li data-start=\"2054\" data-end=\"2111\">\n<p data-start=\"2056\" data-end=\"2111\">translate and adapt it for an international audience,<\/p>\n<\/li>\n<li data-start=\"2112\" data-end=\"2154\">\n<p data-start=\"2114\" data-end=\"2154\">record a professional podcast episode,<\/p>\n<\/li>\n<li data-start=\"2155\" data-end=\"2191\">\n<p data-start=\"2157\" data-end=\"2191\">distribute it on global platforms.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2193\" data-end=\"2283\"><strong data-start=\"2193\" data-end=\"2242\">No English speakers on your team? No worries.<\/strong> We\u2019ll support you every step of the way.<\/p>\n<h2 data-start=\"2290\" data-end=\"2344\">\ud83d\udcaa Together, We Build the Brand of a Strong Ukraine<\/h2>\n<p data-start=\"2346\" data-end=\"2534\">Every story like this:<br \/>\n\u2705 Strengthens Ukraine\u2019s image as an expert nation<br data-start=\"2418\" data-end=\"2421\" \/>\u2705 Positions your company as a reliable partner<br data-start=\"2467\" data-end=\"2470\" \/>\u2705 Shows the world that we are not just surviving \u2014 we\u2019re leading<\/p>\n<p data-start=\"2536\" data-end=\"2585\">\ud83d\udce9 Reach out to us \u2014 and let your voice be heard.<\/p>\n<p data-start=\"2592\" data-end=\"2703\">#CX #CustomerExperience #UkraineResilience #UkrainianBPO #SupportUkraine #ContactCenter #Podcast #MadeInUkraine<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>&#8220;We weren\u2019t ready for war\u2026 but we were a little bit ready thanks to COVID.&#8221;This quote from the Contact Centre Network Soundbites podcast perfectly captures the reality Ukrainian contact centers faced on February 24, 2022. When missiles hit cities, offices became unsafe, and the country plunged into blackouts \u2014 Ukrainian teams didn\u2019t stop.Thanks to the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2493,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[51,9,5],"tags":[194,189,125,225,224,223,221,222],"class_list":["post-2492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vebinary","category-mynuli-podiyi","category-novyny","tag-contactcenter","tag-customerexperience","tag-cx","tag-madeinukraine","tag-podcast","tag-supportukraine","tag-ukraineresilience","tag-ukrainianbpo"],"_links":{"self":[{"href":"https:\/\/uccai.com.ua\/en\/wp-json\/wp\/v2\/posts\/2492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uccai.com.ua\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/uccai.com.ua\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/uccai.com.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uccai.com.ua\/en\/wp-json\/wp\/v2\/comments?post=2492"}],"version-history":[{"count":3,"href":"https:\/\/uccai.com.ua\/en\/wp-json\/wp\/v2\/posts\/2492\/revisions"}],"predecessor-version":[{"id":2497,"href":"https:\/\/uccai.com.ua\/en\/wp-json\/wp\/v2\/posts\/2492\/revisions\/2497"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uccai.com.ua\/en\/wp-json\/wp\/v2\/media\/2493"}],"wp:attachment":[{"href":"https:\/\/uccai.com.ua\/en\/wp-json\/wp\/v2\/media?parent=2492"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/uccai.com.ua\/en\/wp-json\/wp\/v2\/categories?post=2492"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uccai.com.ua\/en\/wp-json\/wp\/v2\/tags?post=2492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}